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- Post-Purchase
- Returns Management
Founded in 2012, AfterShip is a post-purchase SaaS platform for ecommerce, unifying shipping labels, tracking, AI predictive delivery, and returns in one system to automate post-checkout, cut support
AfterShip is a customer experience platform that sparks loyalty and engagement for global eCommerce brands and retailers. Its holistic solutions enhance and automate each customer journey stage, including products for email automation, SMS marketing, product reviews, shipment tracking, returns management, predictive delivery estimates, shipping protection, and multi-carrier shipping.
AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers.
"We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase."
Nikolas Callas
Director of Operations at Marc Nolan
Ryder and AfterShip
Connect Ryder and AfterShip to automatically route returns to Ryder's warehouse network, sync Return Merchandise Authorizations with auto-generated shipping notices, and trigger instant refunds and restocking on receipt — all while speeding up high-volume return processing.
Use Cases
AfterShip Tracking
Give customers real-time visibility into every order, so "Where is my order?" tickets disappear.
AfterShip Returns
Turn returns into repeat purchases with a self-service, branded returns experience customers actually enjoy.
AfterShip Feed
Turn every order into a shoppable, on-brand tracking experience that keeps customers coming back.
AI EDD
Show accurate delivery dates at checkout, powered by AI, to boost conversion and cut WISMO before it starts.
Order Edits
Let customers update their own orders after checkout, no support ticket required.