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Malomo
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Order tracking for high-growth merchants. We help transform the delivery experience from a cost center into a powerful marketing and communications channel.
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Post-Purchase
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About Malomo
Customer retention is the new growth strategy – plant the seeds for retention with a world-class shipping experience. Delight and retain customers with personalized and marketing-enabled order-tracking notifications and tracking pages.
Returning traffic from our Malomo tracking page converts 25% higher than our site average.
Malomo and Ryder
Ryder and Malomo enhance the experience from the moment a customer clicks “buy.” Malomo’s post-purchase tracking pages automate branded shipping notifications and generates additional revenue through personalized experiences and marketing automations. Combined with the speed of the Ryder’s robust e-commerce fulfillment capabilities, brands are able to provide unmatched customer satisfaction with every order.
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Create a premium post-purchase experience
Use cases
- Send Customers to a Branded Tracking Page
With Malomo and Whiplash, every "Track your Package" button you include in a post-purchase order-tracking email directs customers to a custom-branded order tracking page that you control. As customers check their tracking pages again and again, show them relevant content and tell them more about your brand. Include videos, support chats, ads, recommended products, and more. Malomo tracking pages integrate with your favorite ecommerce tools like Rebuy, Justuno, Pixlee, Gorgias, and more.
- Make Post-Purchase Personal
Don't send every customer the same, stale post-purchase, order-tracking email. With Malomo and Klaviyo, easily add any information in Klaviyo to each tracking email you send. For example, show customers how many Swell points they have left, or if they are a returning customer thank them for buying again. If a customer places an order and has never signed up for your marketing emails, put a reminder to do so in their order-tracking emails.
- Analyze Post-Purchase Performance
Get deep insights into customer engagement, post-purchase behavior, and revenue. Malomo provides you with the insights so you can make data-informed decisions to optimize your experience and improve it over time.
- A/B Test Your Post-Purchase Emails
Ecommece customers open their shipping emails 3.4 times often more than typical marketing emails. Are your shipping and other post-purchase emails optimized for your unique customer base and brand? With Malomo and Klaviyo, easily A/B test the timing, content, subject lines and design of shipping emails to maximize their performance. One Malomo-enabled brand almost tripled the amount of Klaviyo-attributed revenue they garnered from shipping emails simply by A/B testing them.
- Use Shipping Information to Trigger Post-Purchase Emails
With Malomo and Klaviyo, set up Flows that send shipment tracking emails to your customers only when you want your customers to get updates. Do your packages take too long to arrive? Set up a Flow that notifies your customer that their order has shipped, and if it's still on its way 5 days later have the Flow send another automated email letting your customer know everything's fine and it's still on its way.
- Proactively Notify Customers & Your Team When Things Go Wrong
75% of shoppers say that proactive communication is important and 38% expect to be notified immediately in the event of an issue. With Malomo and Klaviyo, trigger automated Flows as soon as shipping problems arise. For example, set up a Flow that automatically lets a customer know their order couldn't be delivered and asks them to verify their address or other information. Since you control the timing and content, set the email up to look like it's from your Customer Support team ... and copy yo